Founded in April 2016, Leyan Technologies is led by Dr. Libin Shen, the top international Natural Language Processing expert, and has the world’s top algorithm and engineering team dedicated to the use of cognition technologies such as advanced Natural Language Processing, Knowledge Graph and Machine Learning,to facilitate knowledge workers. The intelligent customer service robot system originally developed by Leyan has been widely used in the field of e-commerce to assist customer service staff to carry out daily service work. It serves over ten million customers every day, which not only improves efficiency of customer service, but also helps to increase conversion rate significantly. At present, Leyan is extending its total solution with service automation, and accelerating adaption to various fields such as education, e-government, medicine, finance etc.,reducing costs and increasing efficiency for the industry.

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