{"id":4465,"date":"2020-12-31T04:34:00","date_gmt":"2020-12-31T04:34:00","guid":{"rendered":"https:\/\/www.bluelakecap.com\/team-en\/4465.html"},"modified":"2022-11-22T12:14:39","modified_gmt":"2022-11-22T12:14:39","slug":"%e6%b1%87%e8%81%94%e6%98%93ceo%e5%bc%a0%e9%95%bf%e5%be%81%ef%bc%9a%e5%9b%9b%e5%b9%b4saas%e5%88%9b%e4%b8%9a%e6%80%9d%e8%80%83","status":"publish","type":"post","link":"https:\/\/www.bluelakecap.com\/en\/news\/our-updates\/4465.html","title":{"rendered":"\u6c47\u8054\u6613CEO\u5f20\u957f\u5f81\uff1a\u56db\u5e74SaaS\u521b\u4e1a\u601d\u8003"},"content":{"rendered":"\n<div class=\"wp-block-group has-background\" style=\"background-color:#ebebeb\"><div class=\"wp-block-group__inner-container is-layout-flow 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class=\"wp-block-image is-style-rounded\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"322\" height=\"308\" src=\"https:\/\/cdn.bluelakecap.com\/wp-content\/uploads\/2021\/01\/2021-01-20_04-35-56_789960.png\" alt=\"\" class=\"wp-image-4441\"\/><figcaption>\u6c47\u8054\u6613 CEO \u5f20\u957f\u5f81<\/figcaption><\/figure><\/div>\n\n\n\n<div class=\"wp-block-group has-background\" style=\"background-color:#ebebeb\"><div class=\"wp-block-group__inner-container is-layout-flow 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height=\"602\" src=\"https:\/\/cdn.bluelakecap.com\/wp-content\/uploads\/2021\/01\/2021-01-20_04-37-22_808205.png\" alt=\"\" class=\"wp-image-4443\"\/><\/figure>\n\n\n\n<p>\u7f8e\u56fd\u7684SaaS\u516c\u53f8\u5728\u6bcf\u4e2a\u7ec6\u5206\u9886\u57df\u90fd\u6709\u975e\u5e38\u725b\u7684\u4f01\u4e1a\uff0c\u4f8b\u5982\u89c6\u9891\u4f1a\u8bae\u7cfb\u7edfZoom\uff0c\u4e00\u4f4d\u534e\u4eba\u5de5\u7a0b\u5e08\u5728\u7f8e\u56fd\u521b\u5efa\u7684\u4f01\u4e1a\uff0c\u5728\u7f8e\u56fd\u6709\u8d8560%\u7684\u5e02\u5360\u7387\u3002\u8fd8\u6709\u50cf\u505a\u91c7\u8d2d\u4f9b\u5e94\u94fe\u76f8\u5173\u7684Ariba\u3001\u6211\u4eec\u8d39\u63a7\u8d5b\u9053\u5bf9\u6807\u7684Concur\u3001\u4ee5\u53ca\u505a\u7535\u5546\u7684Shopify\uff0c\u5b83\u4eec\u7684\u5e02\u573a\u5360\u6709\u7387\u90fd\u5f88\u9ad8\u3002\u66f4\u6050\u6016\u7684\u662f\uff0c\u4ed6\u4eecEV\/Annualized Revenue\u90fd\u8d85\u8fc7\u4e8630\u500d\u3002<\/p>\n\n\n\n<p>\u6839\u636e\u7f8e\u80a1SaaS\u516c\u53f82020\u5e74Q1\u5b63\u5ea6\u7684\u6536\u76ca\u62a5\u544a\u6765\u770b\uff0c\u7f8e\u56fd\u5927\u90e8\u5206SaaS\u4f01\u4e1a\u540c\u6bd4\u589e\u957f\u7387\u8d85\u8fc7\u4e8630%\uff0c\u524d\u9762\u63d0\u5230\u7684Zoom\u66f4\u662f\u9ad8\u8fbe169%\u3002SaaS\u8ba2\u9605\u6a21\u5f0f\u7684\u4f18\u52bf\uff0c\u4f7f\u5f97SaaS\u80fd\u591f\u5728\u77ed\u77ed\u6570\u5e74\u4e00\u98de\u51b2\u5929\uff0c\u8f7b\u677e\u6253\u9020\u51fa\u4e00\u4e2a\u4e07\u4ebf\u7f8e\u91d1\u5e02\u503c\u7684\u65b0\u5e02\u573a\u3002<\/p>\n\n\n\n<p>\u8fd9\u4e48\u4e00\u770b\uff0cSaaS\u771f\u662f\u4e00\u95e8\u6536\u5165\u9ad8\u3001\u589e\u901f\u5feb\u3001\u73b0\u91d1\u6d41\u5145\u6c9b\u7684\u597d\u751f\u610f\u3002\u5f88\u53ef\u60dc\uff0c\u4e2d\u56fdSaaS\u7684\u66f2\u7ebf\u8272\u5f69\u8fd8\u6ca1\u6709\u7f8e\u56fd\u53d1\u5c55\u7684\u90a3\u4e48\u7f8e\u597d\u3002\u540c\u6837\u662fToB\u7684SaaS\uff0c\u4e3a\u4f55\u4e2d\u56fdSaaS\u770b\u4e0d\u5230\u589e\u957f\u7684\u8d8b\u52bf\uff1f\u5f53\u7f8e\u56fd\u5df2\u7ecf\u628aSaaS\u505a\u6210\u4e86\u4e00\u95e8\u9ad8\u56de\u62a5\u7684\u751f\u610f\uff0c\u800c\u56fd\u5185ToB\u516c\u53f8\u5374\u8fd8\u5728\u5200\u8015\u706b\u79cd\uff1f<\/p>\n\n\n\n<p>\u4e00\u65b9\u9762\uff0c\u7f8e\u56fd\u7684SaaS\u662f\u5168\u4e16\u754c\u6253\u4ed7\uff0c\u800c\u4e2d\u56fdSaaS\u5c31\u662f\u4e00\u68f5\u5c0f\u5e7c\u82d7\uff0c\u5927\u90e8\u5206SaaS\u516c\u53f8\u8fd8\u90fd\u53ea\u5728\u56fd\u5185\u62d3\u7586\uff0c\u5e78\u8fd0\u7684\u662f\uff0c\u6c47\u8054\u6613\u5df2\u7387\u5148\u8fdb\u5165\u4e86\u56fd\u9645\u5e02\u573a\uff0c\u76ee\u524d\u770b\u6765\u56fd\u9645\u5316\u8fdb\u7a0b\u8fd8\u7b97\u987a\u5229\u3002<\/p>\n\n\n\n<p>\u5728\u6b64\u671f\u95f4\uff0c\u6211\u4eec\u4e5f\u53d1\u73b0\u4e86\u4e00\u4e2a\u5f88\u6709\u610f\u601d\u7684\u73b0\u8c61\uff0c\u5c31\u662f\u5916\u4f01\u66f4\u5bb9\u6613\u63a5\u53d7SaaS\u63d0\u4f9b\u7684\u670d\u52a1\u6d41\u7a0b\uff0c\u4ea7\u54c1\u6709\u4ec0\u4e48\u529f\u80fd\uff0c\u4ed6\u4eec\u5c31\u7528\u4ec0\u4e48\u529f\u80fd\uff0c\u751a\u81f3\u53ef\u4ee5\u505a\u5230\u5168\u7403\u901a\u7528\u3002<\/p>\n\n\n\n<p>\u800c\u5982\u679c\u662f\u4e00\u5bb6\u4e2d\u56fd\u4f01\u4e1a\uff0c\u5c31\u4f1a\u5404\u5bb6\u90fd\u6709\u4e0d\u540c\u7684\u201c\u521b\u610f\u201d\u3002\u4f01\u4e1a\u603b\u4f1a\u89c9\u5f97\u81ea\u8eab\u72ec\u7279\u7684\u9700\u6c42\u662f\u7279\u6709\u7684\u7ade\u4e89\u4f18\u52bf\uff0c\u600e\u4e48\u53ef\u4ee5\u56e0\u4e3a\u4e0a\u4e86\u4e00\u4e2aSaaS\u7cfb\u7edf\u5c31\u53d8\u6210\u5176\u5b83\u516c\u53f8\u63d0\u4f9b\u7684\u6807\u51c6\u4e86\u5462\uff1f<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u4ec0\u4e48\u662fSaaS\u4ea7\u54c1\u7684\u4ef7\u503c\uff1f<\/h3>\n\n\n\n<p>\u6c47\u8054\u6613\u7684\u521b\u59cb\u56e2\u961f\uff0c\u66fe\u4e00\u76f4\u4e0e\u8d22\u52a1\u7cfb\u7edf\u6253\u4ea4\u9053\uff0c\u5bf9\u8fd9\u4e2a\u884c\u4e1a\u975e\u5e38\u719f\u6089\uff0c\u5f53\u521d\u9009\u62e9\u8d39\u7528\u7ba1\u7406\u7684\u8d5b\u9053\u4e5f\u8003\u8651\u4e86\u5f88\u591a\uff0c\u4e00\u662f\u6807\u51c6\u5316\u7a0b\u5ea6\uff0c\u4e8c\u662f\u4ea7\u54c1\u7684\u4ef7\u503c\u3002\u6211\u4eec\u4e5f\u60f3\u627e\u5230\u6700\u4f18\u89e3\u51b3\u65b9\u6848\uff0c\u6700\u597d\u5c31\u662f\u4ea7\u54c1\u4ef7\u503c\u6709\u7740\u5de8\u5927\u5ba2\u6237\u521a\u9700\uff0c\u4ea7\u54c1\u6807\u51c6\u5316\u7a0b\u5ea6\u975e\u5e38\u9ad8\uff0c\u5408\u540c\u4e00\u7b7e\u5c31\u80fd\u62ff\u8d70\u8fd0\u884c\u4e0a\u7ebf\u4e86\u3002<\/p>\n\n\n\n<p>\u5f53\u4fe1\u606f\u566a\u97f3\u5927\u65f6\uff0c\u5982\u4f55\u8f93\u5165\u6709\u6548\u4fe1\u606f\u8ba9\u4ea7\u54c1\u7814\u53d1\u542c\u5230\u6700\u9760\u8c31\u7684\u58f0\u97f3\uff0c\u663e\u5f97\u81f3\u5173\u91cd\u8981\uff0c\u56e0\u4e3aSaaS\u4e1a\u52a1\u63a8\u5012\u91cd\u6765\u6210\u672c\u592a\u9ad8\u3002<\/p>\n\n\n\n<p>\u6b64\u65f6\uff0c\u5ba2\u6237\u7684\u4ed8\u8d39\u610f\u613f\u6700\u80fd\u8bf4\u660e\u4ea7\u54c1\u7684\u4ef7\u503c\uff0c\u6536\u8d39\u5176\u5b9e\u662f\u7b5b\u9009\u5ba2\u6237\u7684\u65b9\u5f0f\u4e4b\u4e00\u3002\u8ba9\u6709\u4ef7\u503c\u7684\u4fe1\u606f\u9ad8\u6548\u8fdb\u5165\u4ea7\u54c1\u7814\u53d1\u7684\u89c6\u7ebf\uff0c\u5ba2\u6237\u4ed8\u8d39\u4e4b\u540e\u8d8a\u7528\u8d8a\u4f1a\u53d1\u73b0\u95ee\u9898\uff0c\u6240\u4ee5\uff0c\u65e9\u671f\u4ea7\u54c1\u5176\u5b9e\u662f\u5ba2\u6237\u63a8\u7740\u5f80\u524d\u8d70\u3002<\/p>\n\n\n\n<p>\u6211\u4eec\u66fe\u60f3\u7740\uff0c\u628a\u6c47\u8054\u6613\u505a\u6210\u4e00\u4e2a\u8ba9\u5458\u5de5\u90fd\u8bf4\u597d\u7684\u62a5\u9500APP\u3002\u529f\u80fd\u5f88\u7b80\u5355\uff0c\u53ea\u8981\u7ed9\u53d1\u7968\u62cd\u5f20\u7167\u7247\u6216\u8005\u62c9\u53d6\u5fae\u4fe1\u91cc\u7684\u7535\u5b50\u53d1\u7968\uff0c\u63d0\u4ea4\u540e\u7b2c\u4e8c\u5929\u5c31\u80fd\u628a\u62a5\u9500\u6b3e\u62ff\u5230\u4e86\uff1b\u8001\u677f\u8981\u662f\u6ca1\u770b\u5230\uff0c\u8fd8\u80fd\u5fae\u4fe1\u91cc\u63d0\u9192\u6279\u590d\uff1b\u51fa\u5dee\u7684\u673a\u7968\u9152\u5e97\uff0c\u516c\u53f8\u76f4\u63a5\u4ed8\u6389\uff0c\u514d\u53bb\u4e2a\u4eba\u57ab\u8d44\u2026\u2026<\/p>\n\n\n\n<p>\u800c\u4ea7\u54c1\u7684\u53d1\u5c55\u901f\u5ea6\uff0c\u5728\u5e02\u573a\u9700\u6c42\u4e0b\u63a8\u7740\u5f80\u524d\u8dd1\uff0c\u6211\u4eec\u9010\u6e10\u53c8\u589e\u52a0\u4e86\u6d88\u8d39\u573a\u666f\u5bf9\u63a5\u3001\u53d1\u7968\u9a8c\u771f\u67e5\u91cd\u3001\u9884\u7b97\u6807\u51c6\u7ba1\u63a7\u3001\u6279\u91cf\u81ea\u52a8\u5316\u5ba1\u6838\u3001\u5bf9\u516c\u4e1a\u52a1\u7ba1\u7406\u7b49\u6a21\u5757\u5316\u529f\u80fd\u3002\u8fd9\u4e9b\u529f\u80fd\u4ece\u5b9a\u5236\u5316\u5230\u6807\u51c6\u5316\u7684\u5b9e\u73b0\u8fc7\u7a0b\u91cc\uff0c\u7ecf\u5386\u4e86\u4e00\u5751\u53c8\u4e00\u5751\u3002\u4f46\u6253\u78e8\u4ea7\u54c1\u5c31\u662f\u6b7b\u78d5\u81ea\u5df1\uff0c\u65e2\u7136\u9009\u62e9\u4e86\u8fd9\u4e2a\u8d5b\u9053\uff0c\u5c31\u4e0d\u80fd\u6d45\u5c1d\u8f84\u6b62\uff0c\u800c\u8981\u8db3\u591f\u6df1\u5165\u4e14\u805a\u7126\u884c\u4e1a\u3002<\/p>\n\n\n\n<p>\u5f53SaaS\u4ea7\u54c1\u80fd\u5e2e\u52a9\u5ba2\u6237\u8fbe\u6210\u4e1a\u52a1\u76ee\u6807\uff0c\u8bf4\u660eSaaS\u4ea7\u751f\u4e86\u4e1a\u52a1\u4ef7\u503c\u3002\u4e1a\u52a1\u4ef7\u503c\u8d8a\u9ad8\uff0c\u7528\u6237\u5f03\u7528\u7684\u53ef\u80fd\u6027\u5c31\u8d8a\u4f4e\u3002\u6709\u7edf\u8ba1\u6570\u636e\u8868\u660e\uff1a\u672a\u8fbe\u4f7f\u7528\u9884\u671f\u7684\u8f6f\u4ef6\uff0c\u5728\u4e0a\u7ebf\u540e\u4e00\u5e74\u5185\uff0c\u6709\u8fd167%\u7684\u5ba2\u6237\u4f1a\u5f03\u7528\u3002<\/p>\n\n\n\n<p>\u5e78\u8fd0\u7684\u662f\uff0c\u6c47\u8054\u6613\u6240\u5904\u7684\u8d39\u63a7\u7ba1\u7406\u8d5b\u9053\uff0c\u76ee\u524d\u770b\u6765\u4ea7\u54c1\u4ef7\u503c\u9ad8\uff0c\u6807\u51c6\u5316\u7a0b\u5ea6\u4e2d\u7b49\uff0c\u7cfb\u7edf\u7684\u8026\u5408\u6027\u9ad8\uff0c\u53ef\u4ee5\u6ee1\u8db3\u4e00\u5b9a\u7684\u4e2a\u6027\u5316\u9700\u6c42\uff0c\u5f88\u5927\u7a0b\u5ea6\u4e0a\u63d0\u9ad8\u4e86\u4ea7\u54c1\u7684\u66ff\u6362\u7684\u6210\u672c\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"602\" src=\"https:\/\/cdn.bluelakecap.com\/wp-content\/uploads\/2021\/01\/2021-01-20_04-38-08_468284.png\" alt=\"\" class=\"wp-image-4445\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">SaaS\u516c\u53f8\u7684\u76ee\u6807\u5ba2\u6237\u662f\u8c01\uff1f<\/h3>\n\n\n\n<p>\u53e6\u4e00\u65b9\u9762\uff0cSaaS\u516c\u53f8\u7684\u589e\u957f\u6709\u4e24\u4e2a\u975e\u5e38\u91cd\u8981\u7684\u6307\u6807\uff0c\u5ba2\u6237\u589e\u957f\u548c\u6536\u5165\u589e\u957f\u3002\u6309\u7167SaaS\u7684\u76c8\u5229\u6a21\u5f0f\uff0c\u4e8c\u8005\u7684\u5173\u7cfb\u662f\uff1a\u6536\u5165=\u65b0\u5ba2\u6536\u5165+\u7559\u5b58\u6536\u5165-\u6d41\u5931\u6536\u5165\u3002\u5bf9\u4e8e\u8ba2\u9605\u4e1a\u52a1\u6765\u8bf4\uff0cNDR\uff08Net Dollar Retention\u51c0\u6536\u5165\u7559\u5b58\u7387\uff09\u662f\u589e\u957f\u7684\u6838\u5fc3\uff0c\u7f8e\u56fdSaaS\u9ad8\u589e\u957f\u7684\u79d8\u5bc6\u4e5f\u5728\u4e8e\u6b64\u3002<\/p>\n\n\n\n<p>\u5728\u7f8e\u56fdSaaS\u884c\u4e1a\uff0cNDR\u8d85\u8fc7130%\u624d\u80fd\u79f0\u4e3a\u4f18\u79c0\u3002Zoom\u7684NDR\u5c31\u662f130%\uff0c\u5047\u5982Zoom\u53bb\u5e74\u8425\u65361\u4e2a\u4ebf\uff0c\u4eca\u5e74\u5373\u4f7f\u4e00\u4e2a\u65b0\u5ba2\u4e5f\u4e0d\u505a\uff0c\u8fd8\u80fd\u6536\u51651.3\u4e2a\u4ebf\u3002<\/p>\n\n\n\n<p>\u6211\u4eec\u4ee5\u524d\u505a\u4e00\u4e2a\u9879\u76ee\uff0c\u6295\u5165\u4e09\u4e94\u4e2a\u4eba\u529b\uff0c\u4e00\u5e74200\u4e07\u6536\u5165\uff0c\u9879\u76ee\u5b8c\u7ed3\u4e86\uff0c\u6536\u5165\u5c31\u6ca1\u6709\u4e86\uff0c\u4f46\u6bcf\u589e\u52a0\u4e00\u4e2a\u9879\u76ee\uff0c\u6295\u5165\u7684\u6210\u672c\u90fd\u4f1a\u5448\u7ebf\u6027\u6269\u5f20\u3002\u800cSaaS\u662f\u5e74\u8d39\u7eed\u8d39\u5236\uff0c\u53ea\u8981\u4ea7\u54c1\u80fd\u591f\u6ee1\u8db3\u5ba2\u6237\u7684\u75db\u70b9\uff0c\u6ee1\u8db3\u5ba2\u6237\u7684\u7279\u5b9a\u9700\u6c42\uff0c\u5e76\u901a\u8fc7\u56fa\u5b9a\u6e20\u9053\u6301\u7eed\u8f93\u9001\u5ba2\u6237\uff0c\u76c8\u5229\u6a21\u5f0f\u662f\u7a33\u5065\u4e14\u6301\u7eed\u7684\u3002<\/p>\n\n\n\n<p>\u65e2\u7136\u6211\u4eec\u505a\u7684\u662fSaaS\u4ea7\u54c1\uff0c\u81ea\u7136\u8981\u653e\u5f03\u4f20\u7edfERP\u9879\u76ee\u5236\u7684\u65b9\u5f0f\uff0c\u9700\u8981\u5355\u72ec\u7ef4\u62a4\u7684\u662f\u4f20\u7edfToB\u670d\u52a1\u7684\u505a\u6cd5\uff0c\u77ed\u671f\u53ef\u4ee5\u89e3\u51b3\u751f\u5b58\u95ee\u9898\uff0c\u957f\u671f\u6765\u770b\u9ad8\u6602\u7684\u5f00\u53d1\u6210\u672c\u65e0\u6cd5\u652f\u6491\uff0c\u6700\u5173\u952e\u7684\u70b9\u662f\uff0c\u65e0\u6cd5\u6709\u6548\u6c89\u6dc0\u51fa\u4e00\u5957\u4ea7\u54c1\u3002<\/p>\n\n\n\n<p>SaaS\u5e76\u4e0d\u662f\u4e00\u79cd\u77ed\u5e73\u5feb\u7684\u4e1a\u52a1\uff0c\u5b83\u6709\u5f88\u957f\u7684\u94fa\u57ab\u8fc7\u7a0b\uff0c\u524d\u671f\u9700\u8981\u6295\u5165\u6210\u672c\u6253\u78e8\u4ea7\u54c1\uff0c\u4ee5\u6ee1\u8db3\u7528\u6237\u4ef7\u503c\uff0c\u518d\u4f9d\u9760\u7eed\u8d39\u83b7\u53d6\u5546\u4e1a\u4ef7\u503c\u3002<\/p>\n\n\n\n<p>\u5728\u6b64\u8fc7\u7a0b\u4e2d\uff0cSaaS\u9996\u5148\u5f97\u627e\u5230\u76ee\u6807\u5ba2\u6237\uff0c\u4e0d\u80fd\u56e0\u8ba2\u5355\u7684\u8bf1\u60d1\u800c\u901a\u5356\u5168\u7403\uff0c\u201c\u4e3a\u6240\u6709\u5ba2\u6237\u5f00\u53d1\u4ea7\u54c1\uff0c\u5403\u6389\u6574\u4e2a\u5e02\u573a\u201d\u3002\u8981\u77e5\u9053\u901a\u7528\u4ea7\u54c1\u666e\u904d\u4e0d\u6df1\u523b\uff0c\u800c\u6df1\u523b\u7684\u4ea7\u54c1\u7528\u6237\u79bb\u4e0d\u5f00\u3002\u6211\u4eec\u5728\u8003\u8651\u505a\u4ec0\u4e48\u7684\u65f6\u5019\uff0c\u4e00\u5b9a\u8981\u6e05\u695a\u201c\u4e0d\u505a\u4ec0\u4e48\u6bd4\u505a\u4ec0\u4e48\u66f4\u91cd\u8981\u201d\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"1051\" height=\"592\" src=\"https:\/\/cdn.bluelakecap.com\/wp-content\/uploads\/2021\/01\/2021-01-20_04-38-44_931131.png\" alt=\"\" class=\"wp-image-4447\"\/><\/figure>\n\n\n\n<p>\u5982\u56fe\u6240\u793a\uff0c\u6c47\u8054\u6613\u9762\u5bf9\u5ba2\u6237\u662f\u4e00\u4e2a\u53cc\u5411\u9009\u62e9\u7684\u7ed3\u679c\u3002\u6211\u4eec\u5728\u4e0e\u5ba2\u6237\u5408\u4f5c\u8fc7\u7a0b\u4e2d\uff0c\u9996\u5148\u6392\u9664\u7684\u5c31\u662f\u4f53\u91cf\u5c0f\u3001\u91d1\u989d\u5c11\u3001\u77e5\u540d\u5ea6\u5f31\u4f46\u662f\u4e2a\u6027\u5316\u9700\u6c42\u53c8\u5f88\u9ad8\u7684\u4f4e\u8d28\u91cf\u5ba2\u6237\uff0c\u8fd9\u7c7b\u5ba2\u6237\u4ed8\u8d39\u610f\u613f\u4f4e\u3001\u7c98\u5ea6\u4f4e\u3001\u6d41\u5931\u7387\u9ad8\uff0c\u5bf9\u4e8eSaaS\u516c\u53f8\u6765\u8bf4\u662f\u4e00\u4e2a\u975e\u5e38\u5927\u7684\u6f5c\u5728\u5a01\u80c1\u3002\u7279\u522b\u662f\u5f53\u5ba2\u6237\u6d41\u5931\u7387\u8fbe\u5230\u4e00\u5b9a\u7a0b\u5ea6\u65f6\uff0cSaaS\u7684\u8ba2\u9605\u6a21\u5f0f\u53ef\u80fd\u5c31\u4e0d\u518d\u6210\u7acb\u3002<\/p>\n\n\n\n<p>\u6c47\u8054\u6613\u7684\u5ba2\u6237\u7559\u5b58\u7387\u8f83\u4e3a\u7a33\u5b9a\u3002\u4e00\u65b9\u9762\uff0c\u6c47\u8054\u6613\u670d\u52a1\u7684\u5927\u5ba2\u6237\u51b3\u7b56\u5468\u671f\u548c\u5b9e\u65bd\u5468\u671f\u90fd\u5f88\u957f\uff0c\u4e0a\u7ebf\u540eB\u7aef\u7528\u6237\u7684\u4f7f\u7528\u5e74\u9650\u4e5f\u4f1a\u975e\u5e38\u957f\uff0c\u53e6\u4e00\u65b9\u9762\uff0c\u6c47\u8054\u6613\u4ea7\u54c1\u53ef\u4ee5\u505a\u5230\u6301\u7eed\u4e3a\u5ba2\u6237\u964d\u672c\u589e\u6548\uff0c\u4ece\u800c\u6709\u6548\u4fdd\u8bc1\u4e86\u5ba2\u6237\u7684\u7eed\u7ea6\u7387\u3002<\/p>\n\n\n\n<p>\u90a3\u4e48\uff0c\u5927\u5ba2\u6237\u5c31\u4e00\u5b9a\u9700\u6c42\u590d\u6742\u4e48\uff1f\u4e0d\u89c1\u5f97\uff0c\u4e00\u4e2a\u884c\u4e1a\u7684\u4e1a\u52a1\u590d\u6742\u6027\uff0c\u4e0e\u5ba2\u6237\u7684\u89c4\u6a21\u5927\u5c0f\u4e0d\u76f4\u63a5\u76f8\u5173\u3002\u4e4b\u6240\u4ee5\u89c9\u5f97\u5927\u5ba2\u6237\u9700\u6c42\u590d\u6742\uff0c\u662f\u56e0\u4e3a\u5927\u5ba2\u6237\u7684\u4e1a\u52a1\u66f4\u52a0\u89c4\u8303\u3002\u6240\u4ee5\u6c47\u8054\u6613\u5728\u9009\u62e9\u5ba2\u6237\u4e0a\u7684\u6700\u4f18\u89e3\u548c\u6b21\u4f18\u89e3\u7684\u5173\u952e\u90fd\u662f\u4e1a\u52a1\u66f4\u52a0\u89c4\u8303\u7684\u4f01\u4e1a\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5982\u4f55\u5b9e\u73b0\u5feb\u901f\u589e\u957f\uff1f<\/h3>\n\n\n\n<p>\u5982\u679c\u8981\u5b9e\u73b0\u5feb\u901f\u589e\u957f\uff0c\u83b7\u5ba2\u901f\u5ea6\u4e5f\u8981\u5feb\u3002\u5236\u7ea6\u589e\u957f\u901f\u5ea6\u7684\u4e0d\u4e00\u5b9a\u662f\u9500\u552e\u56e2\u961f\uff0c\u53cd\u800c\u53ef\u80fd\u662f\u4f60\u7684\u670d\u52a1\uff0c\u56e0\u4e3a\u670d\u52a1\u662f\u4e00\u4e2a\u58c1\u5792\u5f88\u9ad8\u7684\u4e8b\u60c5\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"1066\" height=\"601\" src=\"https:\/\/cdn.bluelakecap.com\/wp-content\/uploads\/2021\/01\/2021-01-20_04-39-24_981116.png\" alt=\"\" class=\"wp-image-4449\"\/><\/figure>\n\n\n\n<p>\u5982\u56fe\u6240\u793a\uff0c\u6211\u4eec\u6574\u4e2a\u9500\u552e\u94fe\u6761\u662f\u901a\u8fc7\u5e02\u573a\u6765\u83b7\u5f97\u7ebf\u7d22\uff0c\u901a\u8fc7\u9500\u552e\u6765\u5173\u5355\uff0c\u518d\u901a\u8fc7\u4ea4\u4ed8\u5c06\u9879\u76ee\u5b9e\u65bd\u4e0a\u7ebf\uff0c\u7136\u540e\u901a\u8fc7\u5ba2\u6237\u6210\u529f\u505a\u552e\u540e\u7684\u670d\u52a1\u548c\u8fd0\u7ef4\uff0c\u518d\u4fc3\u6210\u5ba2\u6237\u589e\u8d2d\uff0c\u751a\u81f3\u63a8\u8350\u65b0\u7684\u5546\u673a\u3002<\/p>\n\n\n\n<p>\u8fd9\u4e2a\u6a21\u578b\u91cc\uff0c\u5173\u952e\u70b9\u5c31\u5728\u4e8e\u4ea4\u4ed8\u3002\u4e3e\u4e2a\u4f8b\u5b50\uff0c\u6211\u4eec\u7684\u5ba2\u6237\u6bd4\u4e9a\u8fea\uff0c\u62e5\u670927\u4e07\u540d\u7528\u6237\uff0c\u6211\u4eec\u4ea4\u4ed8\u56e2\u961f\u82b1\u4e86\u5c06\u8fd1\u534a\u5e74\u65f6\u95f4\u4ea4\u4ed8\u5b8c\u6210\u3002\u534a\u5e74\u7684\u65f6\u95f4\uff0c\u53ef\u4ee5\u770b\u51fa\u9879\u76ee\u56e2\u961f\u7684\u7532\u4e59\u53cc\u65b9\u5bf9\u4e8e\u670d\u52a1\u7ec6\u8282\u7684\u8981\u6c42\u6709\u591a\u9ad8\uff1f\u800c\u8fd9\u4e00\u70b9\uff0c\u53c8\u6070\u6070\u662f\u5f88\u591aSaaS\u516c\u53f8\u6700\u770b\u4e0d\u4e0a\u7684\u3002<\/p>\n\n\n\n<p>\u56e0\u4e3a\u5927\u5bb6\u8ffd\u6c42\u7684\u662f\u6ca1\u6709\u670d\u52a1\uff0c\u4f60\u4e70\u6211\u7684\u4ea7\u54c1\u5c31\u50cf\u83dc\u573a\u4e70\u5364\u83dc\u4e00\u6837\uff0c\u6253\u5f00\u5373\u98df\u3002\u4f60\u6709\u95ee\u9898\u53ef\u4ee5\u627e\u6211\uff0c\u6ca1\u6709\u95ee\u9898\u4e0d\u8981\u70e6\u6211\u3002<\/p>\n\n\n\n<p>\u5728\u8fd9\u4e00\u70b9\u4e0a\uff0c\u6211\u4eec\u662f\u4e0d\u8ba4\u540c\u7684\uff0c\u5982\u679c\u4e0d\u53bb\u503e\u542c\u5ba2\u6237\u7684\u58f0\u97f3\uff0c\u4e0d\u53bb\u5228\u6839\u95ee\u5e95\u95ee\u4ed6\u54ea\u91cc\u9700\u8981\u5e2e\u52a9\uff0c\u89c9\u5f97\u6211\u4eec\u54ea\u91cc\u597d\u54ea\u91cc\u4e0d\u597d\u2026\u2026\u600e\u4e48\u80fd\u5c06\u4ea7\u54c1\u505a\u597d\uff1f\u751a\u81f3\u6211\u4eec\u8ba4\u4e3a\uff0c\u5f71\u54cd\u4e1a\u52a1\u6210\u8d25\u7684\u5173\u952e\u53d8\u91cf\u5c31\u662f\u5bf9\u4e1a\u52a1\u7684\u7406\u89e3\u80fd\u529b\u548c\u670d\u52a1\u80fd\u529b\u3002<\/p>\n\n\n\n<p>\u6c47\u8054\u6613\u62e5\u6709\u5f88\u591a\u77e5\u540d\u7684\u5ba2\u6237\uff0c\u8fd1\u4e94\u5e74\u7684\u78e8\u783a\uff0c\u9524\u70bc\u51fa\u5f88\u591a\u4e1a\u52a1\u5b9e\u8df5\uff0c\u8fd9\u4e5f\u662f\u6211\u4eec\u6562\u4e8e\u5411\u5ba2\u6237\u63d0\u51fa\u4f18\u5316\u5efa\u8bae\u7684\u5e95\u6c14\u3002\u6bd4\u5982\u8bf4\u96f6\u552e\u884c\u4e1a\uff0c\u6211\u4eec\u6709\u767e\u5a01\u7684\u5b9e\u8df5\u6848\u4f8b\uff0c\u6709\u540d\u521b\u4f18\u54c1\u7684\u65b9\u6cd5\u8bba\uff0c\u6709\u5c48\u81e3\u6c0f\u7684\u7ba1\u7406\u529e\u6cd5\u3002\u5236\u9020\u4e1a\u6709\u4e09\u4e00\u91cd\u5de5\u3001\u6c7d\u8f66\u884c\u4e1a\u6709\u6bd4\u4e9a\u8fea\u3001\u9910\u996e\u884c\u4e1a\u6709\u9ea6\u5f53\u52b3\u3001\u4e5d\u6bdb\u4e5d\u7b49\u7b49\uff0c\u5728\u670d\u52a1\u78b0\u649e\u8fc7\u7a0b\u4e2d\uff0c\u5ba2\u6237\u4e5f\u5f88\u6e34\u671b\u542c\u5230\u8bf4\u522b\u4eba\u662f\u600e\u4e48\u505a\u7684\u3002<\/p>\n\n\n\n<p>\u5f53\u7136\uff0c\u4ea4\u4ed8\u6548\u7387\u4e00\u76f4\u4e5f\u662f\u5236\u7ea6\u6211\u4eec\u516c\u53f8\u53d1\u5c55\u7684\u4e00\u4e2a\u74f6\u9888\uff0c\u56e0\u4e3a\u53d7\u5230\u4eba\u5de5\u670d\u52a1\u80fd\u529b\u7684\u9650\u5236\uff0c\u9664\u4e86\u589e\u52a0CTS\uff08\u670d\u52a1\u6210\u672c\uff09\u5916\uff0c\u4ea4\u4ed8\u6548\u7387\u4e5f\u4f1a\u53d7\u5230\u5f71\u54cd\uff0c\u6bd5\u7adf\u5408\u683c\u7684\u4eba\u5de5\u670d\u52a1\u8d44\u6e90\u53ef\u9047\u4e0d\u53ef\u6c42\uff0c\u5e76\u4e14\u4e3a\u4e86\u5f62\u6210\u4e00\u5b9a\u7684\u4ea7\u54c1\u58c1\u5792\uff0c\u6c47\u8054\u6613\u9700\u8981\u4fdd\u6301\u4e00\u5b9a\u7684\u4ea7\u54c1\u590d\u6742\u5ea6\u4ee5\u53ca\u5ba2\u6237\u4e2a\u6027\u5316\u670d\u52a1\uff0c\u8fd9\u4e00\u5b9a\u7a0b\u5ea6\u4e0a\u5236\u7ea6\u4e86\u4ea4\u4ed8\u6548\u7387\u3002<\/p>\n\n\n\n<p>\u6240\u4ee5\u5feb\u901f\u589e\u957f\u7684\u5e02\u573a\u9700\u6c42\u4e0e\u53d7\u5236\u7ea6\u7684\u4ea4\u4ed8\u6548\u7387\u4e4b\u95f4\u7684\u77db\u76fe\uff0c\u4e00\u76f4\u6211\u4eec\u516c\u53f8\u53d1\u5c55\u7684\u4e00\u4e2a\u74f6\u9888\uff0c\u6211\u4eec\u4e5f\u4e00\u76f4\u5728\u601d\u8003\u5982\u4f55\u53bb\u89e3\u51b3\u8fd9\u4e2a\u95ee\u9898\u3002<\/p>\n\n\n\n<p>\u8981\u89e3\u51b3\u4ea4\u4ed8\u670d\u52a1\u6548\u7387\u95ee\u9898\uff0c\u4e0d\u80fd\u4e00\u5473\u7684\u53bb\u5806\u4eba\u529b\u6210\u672c\u3002<\/p>\n\n\n\n<p>\u9996\u5148\uff0c\u4ea7\u54c1\u529b\u662f\u7b2c\u4e00\u4f4d\u3002\u5f53\u4ea4\u4ed8\u670d\u52a1\u505a\u4e0d\u597d\u7684\u65f6\u5019\uff0c\u9996\u8981\u95ee\u9898\u5c31\u662f\u4ea7\u54c1\u5c42\u9762\u6709\u6b20\u7f3a\uff0c\u4ea4\u4ed8\u540c\u4e8b\u4eff\u4f5b\u62ff\u7740\u949d\u65a7\u5934\u780d\u67f4\uff0c\u8d39\u65f6\u8d39\u529b\u3002\u6240\u4ee5\u6211\u4eec\u9996\u8981\u89e3\u51b3\u7684\u5c31\u662f\u4ea7\u54c1\u7814\u53d1\u7684\u6295\u5165\uff0c\u63d0\u9ad8\u4ea7\u54c1\u529b\uff0c\u8ba9\u78e8\u5200\u4e0d\u8bef\u780d\u67f4\u5de5\u3002<\/p>\n\n\n\n<p>\u5176\u6b21\uff0c\u8d39\u63a7\u9886\u57df\u4e5f\u6709\u884c\u4e1a\u7279\u5f81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class=\"wp-block-image size-large is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"1071\" height=\"601\" src=\"https:\/\/cdn.bluelakecap.com\/wp-content\/uploads\/2021\/01\/2021-01-20_04-39-55_121833.png\" alt=\"\" class=\"wp-image-4451\"\/><\/figure>\n\n\n\n<p>\u6709\u4e9b\u516c\u53f8\u7684\u96ea\u7403\u8981\u6eda\u7684\u5927\uff0c\u589e\u957f\u8981\u5feb\uff0c\u6218\u7565\u6307\u6807\u662f\u5ba2\u6237\u6570\u7684\u589e\u957f\u52a0\u4e0aNPS\uff08Net Promoter Score\u5ba2\u6237\u51c0\u63a8\u8350\u503c\uff09\uff0c\u5373\u8001\u5ba2\u6237\u7684\u8f6c\u4ecb\u7ecd\u3002\u8fd9\u91cc\u9762\u6709\u4e2a\u5f88\u6838\u5fc3\u7684\u5e95\u5c42\u903b\u8f91\uff0c\u5c31\u662f\u4ea7\u54c1\u597d\u4e0d\u597d\uff0c\u5ba2\u6237\u7528\u7684\u597d\u4e0d\u597d\uff1f<\/p>\n\n\n\n<p>To 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